The specific content of the company's quality policy: quality integrity, expansion and cost reduction; Standardized management and scientific and technological innovation; Customer demand, and finally customer satisfaction.
The company's quality objectives are:
A) the spark breakdown rate of insulated wire shall not be more than 5/10000 (the number of spark holes broken/the output of insulated core wire of 10,000 meters).
B) the first delivery qualified rate of finished wire harness products shall not be lower than 99.8%, the first delivery qualified rate of finished electrical plug products shall not be lower than 99.6%, the first delivery qualified rate of finished lamp holder products shall not be lower than 99.9%, and the first delivery qualified rate of finished wire and cable products shall not be lower than 99%.
C) the complaint rate of customers with poor product quality shall not be higher than 5/10000 (calculated according to the number of delivered sets).
D) 100% customer complaint handling rate.
E) customer satisfaction reaches 85%.
Phone preview